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How Bob Iger Shaped Disney
In February 2020, Bob Iger announced that he was stepping down as CEO of The Walt Disney Company after serving 15 years on duty. Even before the announcement, Iger intended to retire sooner, but...
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The Leaders You Admire Share This Coveted Soft Skill: Here Are Four Ways To...
Quick: think of a leader you admire. You most likely respect their business acumen and strive to emulate their leadership style. The chances are that something about them makes you feel like you know...
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Want a Successful Future? This Is The Best Way To Create It
If you’re like most people, you’re probably ready for this year to end and looking forward to a fresh start in 2022. Perhaps you’ve thought about what your career might look like in the years ahead,...
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Six Ways To Embrace The One Thing Sara Blakely And Gary Vaynerchuk (And My...
A woman thought she’d become an attorney but reconsidered after failing the LSATs—twice. After a brief stint at Walt Disney World, she then spent seven years selling fax machines door-to-door,...
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Why Thrift Shopping Is Better For The Environment
During my last semester of college, I watched a documentary called “The World According to H&M” for my FDM 200 class; it was a fashion-related course. In that documentary, I learned about the fast...
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Here’s How To Find Some Magic When You Need It
Don’t you think it’s easier than you might think? The smell of freshly mown grass. Or lilacs, roses, or freesia. Or my favorite — star-gazer lilies. Their powerful scent is intoxicating and fills a...
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This Is Why It’s Impossible To Have Control Over Your Life
I’ve got two questions for you: Do you think you have control over your life?If not, are you trying to get control of it? Got a news flash for you. If you think you have it, you’re wrong. If you’re...
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5 Hard Truths About Soft Skills That Might Surprise You
Emotional intelligence is rooted in them, business leaders swear by them, and they remain in high demand. I’m speaking of soft skills, those frequently misunderstood and undervalued skills that power...
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Top 10 Customer Experience Quotes To Inspire and Motivate Your Team
Recently, I compiled ten favorite customer service quotes for this column. These were favorite quotes from other business luminaries and thought leaders. Several people asked, “Why didn’t you include...
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How To Kill The Toxic Weeds In Your Mind
Are you interested in learning to recognize destructive roots and how to eliminate them? Historically, if I could do something the hard way, I did it. If I could find a way to be more misunderstood...
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Is Typing Out Notes More Effective Than Writing Them Out?
At some point in school, college, or work, we’ve all debated about the best note-taking methods. While this wasn’t even a question or concern in the past, technology has profoundly changed the way we...
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3 Steps To Stop Driving Your Life Into the Ditch
What do you need to do when you’re fish-tailing in a skid? You know that heart-stopping panic that fills you with ice water… the kind when you’re driving along and suddenly, you’re in a skid. Your car...
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The Bravest Leaders Use This Powerful Four-Letter Word More Than You Think
“Help.” It’s probably the hardest four-letter word to say in the business. It can be tough to let the world know you need assistance and don’t have all the answers in a society where confidence rules,...
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It Is Time To 5S Your Life
Most of us have spent the majority of this year stuck in our homes, working virtually and only going out for essential needs. Tables, normally used for dining, now double as desktops, dishes are...
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The Most Important Journey if You Want To Be Happy
Do you believe happiness it’s just a one-way road? The hitchhiker stands at the side of the road, a duffel bag at his feet, backpack slung over his shoulder, an arm extended. At the end of it, his...
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What Will 2022 Bring To Businesses? 5 Trends To Watch Out For
As the COVID-19 pandemic seems to never have an end and people continue to adapt to changing times, there will be new trends businesses will have to watch out for in 2022. It’s an increasingly...
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How To Make the Best Use of Those Rainy Times in Your Life
Are you interested to know 7 tips to help you get through those dark periods? “Into each life, some rain must fall, Some days must be dark and dreary.” — Henry Wadsworth Longfellow. I know that when...
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This Is Why Saying ‘No’ Is The Best Way To Grow Your Career – and How To Do It
Sometimes, saying yes can be a boon to your career—it opens you up to new challenges and opportunities, invites collaboration, empowers and affirms others, and creates an environment where it’s safe...
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5 Customer Service Predictions For 2022
For the last ten years, I’ve been sharing predictions and trends, primarily focused on customer service and customer experience (CX). I approach these ideas with the customer in mind — what they are...
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NFT’s and The NFT Marketplace, How Does It All Work?
Last year the first tweet from the co-founder of Twitter, Jack Dorsey, sold for a staggering $2.9 million. Many other digital items have also been selling for confusingly high amounts of money, but...
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